💳 Refund Policy

Refund Policy

This Refund Policy explains how subscription charges, cancellations, refunds and billing disputes are handled for Axenixa accounts.

Axenixa Refund Policy

Applies to all subscription plans and agency accounts.

Updated 25 June 2026

1. Subscription Billing

Axenixa operates on a subscription basis. Agencies are billed according to the selected pricing plan and billing cycle.

By subscribing to Axenixa, you authorize us to charge the selected payment method for recurring subscription fees.

2. Free Trial Accounts

Axenixa may offer free trial periods for eligible agencies. No refund is available for unused portions of free trials.

We strongly encourage users to evaluate the platform during the free trial period before upgrading to a paid subscription.

3. Refund Eligibility

✅ Eligible Duplicate charges, accidental double billing or verified billing errors may qualify for refunds.
⚠️ Case Review Technical issues preventing platform access may be reviewed individually by our support team.
❌ Not Eligible Partial month usage, unused accounts or change of mind generally do not qualify for refunds.

4. Non-Refundable Situations

Refunds will normally not be issued in the following cases:

  • Failure to cancel before the next billing date.
  • Unused features or inactive accounts.
  • Partial subscription periods.
  • Account suspension due to Terms violations.
  • Custom implementation or consulting work.

5. Subscription Cancellation

Agencies may cancel their subscription at any time from their billing settings or by contacting support.

After cancellation, access remains active until the end of the current paid billing period unless otherwise specified.

6. Billing Disputes

If you believe you have been charged incorrectly, please contact us before initiating a chargeback with your bank.

We will investigate all billing disputes promptly and work with you to resolve any legitimate concerns.

7. Processing Approved Refunds

Approved refunds are typically processed back to the original payment method used during purchase.

Depending on your payment provider or bank, refunds may take between 5 and 14 business days to appear.

8. Policy Changes

Axenixa reserves the right to modify this Refund Policy at any time. Updated versions will be published on this page.

9. Contact Us

Questions regarding billing, refunds or cancellations may be sent to:

support@axenixa.com

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